30-Day Return & Exchange Policy

At Kidzanias.com, we take pride in offering quality kids’ clothing at affordable prices and are committed to ensuring customer satisfaction.

Return & Exchange Window

If you’re not satisfied with your purchase due to any valid reason, you may return or exchange the item within 30 days from the date of delivery. Please notify us via email at cs@kidzanias.com within 7 working days of receiving your order.

What Qualifies for a Return or Exchange?

We accept returns and exchanges for the following reasons:

• You received the wrong size or color.

• The item has a manufacturing defect.

• You received the wrong product.

Important Return Guidelines

• Items must be unused, unworn, and in their original condition, with tags attached and original packaging included.

• Sale or clearance items are not eligible for return or exchange.

• Personal preferences such as “the item doesn’t look good” or general dissatisfaction will not be accepted.

• Claims related to material or quality will not be considered valid defects, as these are subjective based on price and fabric type.

• Removable dirt or minor washable marks are not considered defects.

How to Request a Return or Exchange

To initiate a return or exchange, contact us via:

• Facebook Messenger

• WhatsApp: +923219665656

• Email: cs@kidzanias.com

Please include the following details in your message/email:

• Order Number

• Contact Number

• Product(s) to Return/Exchange

• Reason for Return/Exchange

We will respond within 3 working days with further instructions.

Refunds

All approved returns will be refunded in the form of store credit (equal to the value of the returned item). Store credits:

• Have no expiry date

• Can be used for any future purchase

Stock Availability

While we aim to keep our website updated with the latest stock status, occasionally, an item may be out of stock after your order is placed. In such cases, we will notify you and issue a full refund for the unavailable item.

For any questions or concerns, feel free to contact us at cs@kidzanias.com.
Thank you for shopping with Kidzanias.com – your trusted destination for quality kids’ wear.